Norwich: Plumstead Road Family Food Store's one-star rating

Family Food Store's owners claim to offer "99pc of the world's spices" and food from all cultures but a recent inspection from Norwich City Council's food hygiene officers found it had a "dirty" butchery and bakery section.

Inspectors found a number of contraventions of food safety laws in the Plumstead Road store including an inaccessible paper towel holder, frozen chicken livers without dates on them and dirty equipment, drawers and freezers in the butchers and bakers.

Walls and ceilings in the bakers were found to be porous and not washable.

The report also noted there was no food safety management system in place and urged the business to implement the Safer Food Better Business system or an equivalent food safety management system.

Chopping boards were also found to be heavily worn and work surfaces were found to be uncleanable.

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The inspector said no soap was found at wash basins, however this was put in place while the inspection was taking place.

The report did note that effective controls to prevent cross-contamination were in place and said standards of personal hygiene were high.

It also mentioned that the business was able to limit bacterial growth by applying appropriate temperature controls.

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In response to the report, Yassine Rashid, who manages the store said staff had already set about making changes.

He said: "We had the inspection last week, they looked inside and found some things and we've made the changes they asked for."

The report said that if contraventions were not dealt with then legal action may be taken.

The shop has become known for its special offers which allow customers to pick up bundles of items for a reduced price.

It opened in the summer of 2021 in the former Cash Converters store.