Music fans left hundreds of pounds out of pocket are calling for better financial protection after a promotion company went bust.
Craig David, Katherine Ryan and Jason Manford were among those lined up to perform in Norwich before promoters M&B Promotions and Easy Ticketing ceased trading last month.
Dawn Carver, 49 from Lowestoft, spent £572 on eight tickets to see Craig David via Easy Ticketing.
The Barclays Premier banking customer said: "I paid for the tickets outright, directly from my bank account. I used my debit card.
"If I'd used my credit card I'd have been covered.
"We try not to use credit where we can, so felt it was the right thing to do. I'm absolutely gutted and I know there's lots of other people out there that the same thing has happened to."
She added that because she tried to get a refund more than 120 days from original purchase date, she had no help from her bank to recover the money.
A spokeswoman for Barclays said the sooner the issue is raised the more banks can do to help.
Likewise train conductor Jenny Wasiak from Acle, 62, and her niece Venetia Greer had each spent £49.50 on tickets for the same concert.
Jenny said: "I paid with PayPal and a claim had to be in within 180 days of purchase. But that couldn't be done because it was a postponed concert.
"I'm annoyed that there's no grace, especially because of Covid."
Mark Hitchcock, chief executive of Norfolk Citizens Advice said: "We know there is still extensive disruption within the entertainment industry and many events are still to be rescheduled."
He directed those with specific enquiries to the Citizens Advice Consumer Helpline on 0808 223 1133 or ncab.org.uk for more information.
A spokeswoman from Barclays stated that the bank may be able to help get money back if customers haven’t received the goods or services.
She added: "If you haven’t already, you should try to resolve the problem with the company or retailer where you made the purchase.
"If you’d like us to help you get your money back, please tell us as soon as possible.
"The sooner you contact us the more we can do to help."
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