An extraordinary town council is being called after concerns were raised over plans for a £6.2m overhaul of a major city route.
A public consultation is happening in relation to plans from Norfolk County Council and Transport for Norwich to improve Dereham Road with the aim of speeding up public transport and improving the route for cyclists and walkers.
Features include the creation of a travel hub off Bowthorpe roundabout, as well as the removal of the nearby Butterfly Way pedestrian underpass.
New sections of inbound and outbound bus lanes could also be built to cater for shorter and more consistent bus journeys.
Dan Burrill, Costessey Town Council chairman, said: "People feel strongly about it. I also hear comments asking why the bus service is bad.
"As a town council, we decided this was an important enough issue to hold an extraordinary meeting, open to the public, at 6pm on November 21 at the Costessey Centre."
Mike Sands, Labour county and city councillor for Bowthorpe, said: "Speaking to constituents, no-one thinks the plans are a good idea.
"The only part that makes sense is putting in a cycle path from Mayfly Way into the city, but the rest of it will create congestion.
"There is a shortage of buses. The main complaints I hear are people waiting 30-45 minutes for one."
Garry Nicholass, First East of England commercial director, said: “Dereham Road is one of the most important public transport corridors in Norwich and the scheme aims to improve bus journey times to make travelling by bus attractive, reducing congestion, improving air quality and allowing more frequent services on Red Line 23 and 24.
“We apologise that over the past few months Norwich buses may not always have been as reliable as we would wish due to a shortage of drivers that has affected the whole industry and have plans to address this."
Conservative county councillor Martin Wilby, cabinet member for highways, infrastructure and transport and chairman of the Transport for Norwich Advisory Committee, said: “These proposals set out a blueprint for improving sustainable travel on an important part of our road network and support our plans to address climate change through public transport investment. Feedback is invaluable."
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