Norwich Kisstory festival long queues led to people fainting

The Kisstory music festival was held in Earlham Park on Saturday, June 10 and featured a packed line-up of DJs and performers, headlined by DJ Luck and MC Neat.

A number of disgruntled attendees have since spoken out about a lack of organisation amid temperatures of nearly 30C, with drinks having to be surrendered upon entry.

But event organisers say more than 2,000 litres of free water was provided on the day.

Queues of hundreds were seen snaking around the park venue (Image: Gemma Whiddett)

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A Kisstory spokeswoman said: "We are aware that attendees initially faced long queues at our on-site bars at the Earlham Park event.

"This was partly down to a wifi issue that meant our cashless payment system occasionally slowed."

One attendee, Erin, said she witnessed staff forcing a woman to dump her bottle of water on the ground before allowing her entry.

She said: "We knew we would have to join the queue to get drinks and stay hydrated but it was so long we would have had to stay in it for the whole event.

"People were trying to order more than one so they wouldn't have to queue again and staff told them to stop being so greedy.

"A woman in front of us fainted and fell to the floor and a security guard came over and just told her to get up - I couldn't believe it."

A photograph showing staff escorting someone to the medical tent after they had passed out while watching a musical act (Image: Charlotte Houldey)

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A number of festival-goers have taken to the festival's Facebook page to complain, with one saying it was "one of the worst things I've ever gone to", although many said they enjoyed the event.

A Norwich City Council spokeswoman said complaints should go to the event's organisers, saying: "Before we agree to hire out a space we need to go through an event management plan, carry out a site visit and agree to any precautions for the safe running of an event."

Kisstory organisers added that the event "fully complied with all health and safety regulations" and they would "address this issue for future events".