Passengers looking forward to jetting off to Mallorca for the start of the summer holidays were stuck at Norwich Airport for 10 hours, with a "complete lack of communication".

Graham Fish, 68, from East Rudham, near Fakenham, headed to Norwich Airport on Friday morning (July 21) with his wife and his stepdaughter's family, with children, aged 13, 9 and 3. 

The TUI flight, operated by AlbaStar, was due to set off to Mallorca's capital Palma at 12.15pm, but 10 minutes before departure an announcement appeared on the screen that it would be delayed until 10.25pm. 

Norwich Evening News: The flight was delayed by more than 10 hours from Norwich Airport to Palma Airport in MallorcaThe flight was delayed by more than 10 hours from Norwich Airport to Palma Airport in Mallorca (Image: Graham Fish)

READ MORE: TUI passengers angry at Mallorca to Norwich flight delay

Not wanting to fork out on taxis home and having already gone through security the family decided to stay put.

Mr Fish said: "There were no announcements and there was a complete lack of communication for the whole 10 hours - we had to use FlightRadar24 to track our plane in Scotland."

TUI, which organises package holidays, has since apologised and said that the delay was due to "technical issues requiring the arriving aircraft to divert into Glasgow".

READ MORE: TUI sends Dalaman to Norwich passengers to Birmingham

Passengers were given a £15 refreshment voucher to spend at the airport, but all shops had shut by early evening. 

Norwich Evening News: Graham Fish and his family finally enjoying the sun at their hotel in Mallorca after their flight was delayedGraham Fish and his family finally enjoying the sun at their hotel in Mallorca after their flight was delayed (Image: Graham Fish)

They were also given a bag with a water bottle, a packet of crisps and a Yorkie bar inside, which Mr Fish said was "laughable" - especially for his wife who is diabetic. 

The plane eventually departed at just after 10pm and they did not arrive at their hotel until 4am on Saturday (UK time). 

READ MORE: Rhodes TUI flight to Norwich Airport diverted to Birmingham

Mr Fish added: "When we arrived at Palma Airport and found the TUI rep she asked us why we were so late - a strange lack of communication." 

Norwich Evening News: They were stuck at Norwich Airport for 10 hours They were stuck at Norwich Airport for 10 hours (Image: Newsquest)

A spokesman for TUI said: "We are really sorry about the delay to flight AP6480 from Norwich to Palma.

"We have been in touch with all customers, issued them with refreshment vouchers and given them information about how to claim EU261 flight delay compensation. 

"This isn’t the start we want for any customers holiday and we’d like to thank them all for their patience and understanding."