Safety concerns have been raised after a broken lift in a city apartment block caused problems for paramedics, parents with young children and disabled tenants.
Gina Guthrie, 69, blasted Broadland Housing Association after tenants in Brennan Bank - including her 41-year-old son - were left without a functioning lift for almost three weeks.
That's despite the flats being a stone's throw from the Broadland Housing offices at Carrow Road stadium.
"It's absolutely disgusting," said Gina. "My son lives on the top floor. The other day I had to call an ambulance out for him and the paramedics had to climb six flights of stairs.
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"There are elderly people and people with disabilities living there as well.
"One lady has a young child and said she was forced to leave her pram on the ground floor and climb down the six flights with her child. I'm furious."
It is understood Broadland Housing carried out the necessary repairs yesterday - more than two weeks after the lift had first stopped working.
According to Gina, the business told tenants the delays had been caused by difficulties in obtaining the necessary parts.
"I sometimes take shopping up for my son," she added.
"I had to climb all the way up to the top floor.
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"People inside were really suffering and it seemed like there was no one there to fight their corner."
A spokesman for Broadland Housing said the company "unreservedly apologised" to tenants "and the distress and inconvenience this has caused them".
"Our contractor identified an additional part was needed when attempting the first repair," they added.
"Unfortunately this part was only available from Europe, and this led to a further delay.
"The part arrived [on Monday] morning and the lift has been repaired and is working.
"We have kept in touch with tenants throughout this time to ensure they had regular updates on the status of the lift."
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