Father Christmas will have to adjust his delivery methods as he drops off presents for one city family this Christmas Eve.
Keshia Hemmings, 34, lives in Appleyard Crescent in Mile Cross with her husband Jay, two sons aged 9 and 13 and their 12-year-old daughter.
The family came down to a major water leak on Monday morning which left a gaping hole in their lounge ceiling.
On further inspection from Norwich City Council, there is now also a chance the house could have asbestos.
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The family is worried for their well-being and how the issues will impact their Christmas.
The city council says it "remains dedicated to maintaining the highest safety standards and ensuring the well-being of all residents in Norwich".
Mrs Hemmings said: "We came downstairs around 5am to a big wet patch and bulge in the ceiling where the leak was, right below my son's bedroom.
"I rang the council's emergency line about 6am but was told no one could get out to me until after 3pm.
"The ceiling eventually collapsed and exposed all the pipes, floorboards and black mould in the ceiling.
"When someone from the council arrived to look at it they said there hadn't been an asbestos check done - so a specialist came out two hours later and took a sample but sealed off the living room door.
"We've got the Christmas tree and all the decorations in there which could get damaged and it will ruin Christmas for the kids.
"I've been begging the council to come out and fix it before then but it's frustrating because it feels like no one is listening to us.
"I've been told it's likely the results of the asbestos check will be back with the council by Friday - when they're all off for the holidays.
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"Someone from the Shelter charity recommended we be moved to temporary accommodation while we wait for the test results but the council refused it."
A notice on the home's living room door states "no entry without permission" and "danger, asbestos removal" with warning signs.
A city council spokesman said: "We understand how the collapse of a ceiling and the possible presence of asbestos will be concerning, especially this close to Christmas.
"However, we’d like to reassure them that their safety is paramount and this is why we've had to temporarily seal off the room while further tests and work take place.
"If asbestos is present, it may be contained in the textured ceiling coating which represents a very low health risk.
"We hope to get the family back into their lounge as soon as we can and appreciate their patience and understanding at this time."
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Mrs Hemmings added she was "devastated" with the ongoing issue, saying: "I feel helpless.
"I don't want my children's health to be put at risk - two of which are already asthmatic.
"I've tried to be calm about the whole situation up to now but nothing is being done."
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