Hundreds without internet in Thorpe St Andrew near Norwich

The issues have caused major disruption for homeworkers and have seen shops have to turn away card payments.

A vehicle crashing into a BT Openreach junction box at the junction of St Williams Way and Thunder Lane last Monday is believed to be the source of the disruption in Thorpe St Andrew.

BT Openreach have been working to correct the issue for more than a week (Image: PA Wire)

"It's very frustrating," said Victoria Holland, 40, who has been told by BT that work should be completed today to restore normal service.

"Those working from home are struggling to perform their jobs," said Victoria. 

"The local Co-op is having to accept cash-only payments at times."

Thorpe Health Centre had to close on Friday and remains closed for clinical services, with many people having appointments cancelled or moved.

Thorpe Health Centre has had to cancel and move appointments due to the internet outage (Image: Google)

An East Norwich Medical Partnership spokesman said: "Thorpe Health Centre has worked to ensure that patient care is not disrupted by the recent internet issues affecting the Thorpe area.

"Clinical services have been moved to the practice’s main site at Sprowston and will continue to be delivered there until the internet issues are resolved.

READ MORE: Housing plan axed after 'substantial harm' worries in city conservation area

"Patients with pre-existing appointments at Thorpe Health Centre have been contacted and offered an appointment at Sprowston or the option to reschedule.

"Clinical services will resume at Thorpe Health Centre as soon as the internet issues are resolved."

BT Openreach said that the work would have been completed by Monday, but many still haven't got an internet connection (Image: PA Wire)

However, Victoria has said that there is no end to the internet outage in sight.

READ MORE: Meals-on-wheels firm gets one-star hygiene rating despite 'high' food standards

"BT and my own provider, Sky, have been working to restore service but have not provided clear communication about the repair progress or expected restoration time," she said.

"While BT has managed to provide intermittent service using a backup power source, the instability and unreliability of the connection have not been sufficient for the needs of our community."

BT Openreach did not respond to a request for clarification.