City Hall bosses are calling on the owners of the former Marsh site to say when the landmark building will be demolished.
Officials say they have contacted developers Zive Capital for an update on what is happening at the office block in Queens Road.
But their calls have remained unanswered.
Emma Corlett, county councillor for Town Close Ward who's working with City Hall to get answers, said: "We haven't heard anything at all.
"We want to have meaningful conversations and answers about the site's plans and how we're going to be kept up-to-date during the development.
"Communication doesn't cost anything so I don't understand why the owner's are so quiet.
"They have a duty to engage with the community and take on board views and concerns from residents at the earliest stage possible - such as the preservation of trees on site - not when plans are already in place.
"There's already a huge amount of conversation and planning happening already, so you'd assume a good landlord would want to build good relationships with their neighbours."
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The site has been empty since the start of 2022 when Marsh announced it was moving staff to its new offices at Broadland Business Park.
Demolition work was initially scheduled to begin by the end of September last year but it was revealed in October that no date had been set.
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Wooden fencing was erected around the building in February, suggesting demolition work could start.
A Zive Capital spokesman said last week: "We're in the early stages of progressing the site's redevelopment.
"We look forward to engaging with local residents, Norwich City Council and the wider community, in due course, so that feedback can help shape the proposals before an application is submitted for consideration.
"We also remain committed to keeping local representatives and residents informed about the programme for Victoria House's demolition, including the measures that will be put in place to minimise any disruption."
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