A disabled woman has hit out at festival organisers after enduring "disgusting" treatment on arrival.

Joanna Elizabeth suffers from fibromyalgia, type two diabetes and has arthritis in her knees.

The 48-year-old, who lives in Alysham, has blasted the recent Uptown Festival in Earlham Park after not being allowed to have her taxi take her closer to the festival's entrance.

She also alleges organisers lied to her about being able to bring in her own chair and the disability access area being full prior to the event on June 9.

Uptown Festival apologised and said the incidents were "unacceptable".

Joanne said: "I got a taxi and when I arrived, I asked the steward if the driver could take me a little further to the car park to help me access the festival's entrance.

Uptown Festival apologised and said the incidents were unacceptableUptown Festival apologised and said the incidents were unacceptable (Image: Uptown Festival)

"But they wouldn't allow it, even when I showed them my disability card.

"I also wanted to make sure I had access to seating, as it said online you couldn't take your own. 

"So I emailed the festival to ask about access to the disability area when booking tickets, who said it was full but that there would be plenty of room in the VIP area.

"So I spent £60 on a VIP ticket because I knew I'd need to be able to sit down throughout the evening.

"But when I got there everyone had brought their own portable seats.

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"What's worse is the disability area was basically empty and the VIP area was a disaster with no seating, so I was in physical pain most of the time.

The Uptown Festival, in Earlham Park, was held on June 9The Uptown Festival, in Earlham Park, was held on June 9 (Image: Newsquest)

"After about an hour and a half I left - it was disgusting.

"It was absolutely dire and the worst festival I've ever been to."

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Uptown Festival responded to Joanne after she made a complaint apologising for the issues.

In an email organisers said: "The steward's refusal to let the taxi get closer to the event, despite showing your disability card, was unacceptable".

It added the lack of seating in the VIP area "falls short of what we promised".