Tui removed luggage from Norwich Airport flight to Cyprus

Some travellers have waited days for their clothes to arrive at their hotels after airline Tui removed their luggage from the flight.

One frustrated customer, Imy Kirk, who had to wait four days for her clothes to arrive in Cyprus says she and her partner spent hundreds on essentials after not knowing when they would arrive.

The 30-year-old said: "We were scheduled to fly to Paphos from Norwich Airport at 9am on Thursday.

The queue from Mrs Kirk's flight of people waiting to complete missing luggage forms (Image: Imy Kirk)

"After boarding the pilot announced luggage would need to be removed from the flight to reduce the aircraft's weight, due to a need to take a longer route because of some adverse weather.

"When we arrived we were informed at least 120 of the 180 bags and suitcases on the flight had been left behind including ours, but we were assured it would arrive later that evening on an alternative flight."

However, four days later, the couple have only just received their baggage with half of their holiday passed.

"We've spent roughly £250 getting essentials and clothes to cover us for a few days" added Imy.

Imy Kirk, one of the passengers affected by the luggage issue, said she'll be using a different airline and flying from an alternative airport in future (Image: Imy Kirk)

"It's been so frustrating. We've been saving all year round for a relaxing holiday.

"To finally arrive and not being able to relax at all for half of it has been annoying.

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"I've spoken to other travellers who have recently faced the same luggage issue on other Tui flights from Norwich.

"Tui's compensation offer of £100 per missing bag is insufficient to cover the costs of purchasing essential clothing and items.

Airline Tui has been contacted for comment on the matter (Image: Newsquest)

"I'm not sure why Norwich Airport is supporting Tui's expansion by adding new destinations for 2024, given the poor service customers are experiencing.

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"I'll certainly be using a different airline and flying from an alternative airport in future."

A Tui spokeswoman said: "We understand how disappointing it is for customers when their luggage is delayed and it’s not the way we wanted their holiday to start.

"Our teams worked hard to get the luggage on the next available flights and reunited with customers as soon as possible."