The aviation regulator has told Norwich Airport that it needs to improve its accessibility performance.
The Civil Aviation Authority (CAA), which is part of the Department of Transport, has rated the airport as 'needs improvement' in its annual report.
The report ranked UK airports on their treatment of passengers with reduced mobility and disabilities.
Richard Pace, managing director of Norwich Airport, said: "We are disappointed not to have retained our 'very good' rating from last year.
"The CAA said the reason for this is that we did not hold an access forum meeting during the year, rather than it being a reflection of the services we offer to less mobile and disabled passengers, which continue to receive excellent feedback.
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"We are currently reconstituting our access forum and would like to hear from customers with reduced mobility or disabilities with experience of travelling through airports, to help us improve our service by attending our next forum in September."
While no airport received a 'poor' rating for the first time since 2020, the regulator says there is “more work to do”.
Despite a greater demand for assistance services, 11 airports were rated 'very good' for accessibility, 12 were rated 'good' and only five were rated as “needs improvement”.
Joining Norwich Airport in the 'needs improvement' category were Bristol, London Gatwick, Cardiff and Liverpool.
Anna Bowles, head of consumer policy and enforcement at the Civil Aviation Authority, added: “Making aviation accessible to all is an important part of our work to protect the public and enable the aerospace sector.
“Progress is being made, and not rating any airports ‘poor’ this year is welcome, but there’s more work to do, especially by those airports we have rated ‘needs improvement’ in our report."
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