As the holiday season approaches, staying connected becomes more important than ever. Whether it’s video-calling distant family, streaming festive movies or keeping the kids entertained with online games, reliable, high-speed broadband is essential. Zen, the only UK broadband provider to earn the coveted Which? recommendation for four consecutive years, brings a unique solution to Norwich with full fibre broadband through their partnership with CityFibre. Here’s why this award-winning provider is redefining connectivity in the UK, just in time for Christmas.

An award-winning choice for home broadband

Zen was recently named the UK’s only Which? recommended broadband provider. Earning five stars across customer service, technical support, and value for money, Zen scored exceptionally high among customers who praised its stability and straightforward policies. As broadband users prepare for holiday gatherings, Zen’s track record is worth considering – the provider also clinched the title of Which? Customer Service Brand of the Year. Annabel Hoult, Chief Executive of Which?, commended Zen for delivering “impressive scores” across all categories and ensuring customer needs are always front and centre.

Full fibre: the gift of speed and reliability

Zen’s full fibre broadband, delivered over CityFibre’s modern infrastructure, replaces outdated copper lines with high-speed fibre-optic cables. This upgrade enables faster upload speeds, essential for sharing large holiday videos or photos, and faster download speeds that make lag a thing of the past. Zen’s Full Fibre 900 package offers some of the UK’s fastest speeds – allowing you to download an HD movie in just 36 seconds or a 50GB game in under 10 minutes. Whether for gaming, working from home or managing smart home devices, Zen’s broadband service stands out as a future-ready choice for tech-savvy households.

According to David Barber, Zen’s Strategy Director, “The next few years will be pivotal for connectivity in the home. Deemed the gold rush decade, the 2020s will see implementation of full fibre across the nation. By 2030, everyone will have made the switch to full fibre. Today, people in Norwich can get ahead of the curve by accessing full fibre with Zen over CityFibre’s high-quality infrastructure.”


An ethical choice with a contract price promise

With inflation-linked mid-contract price hikes a standard among the big four providers, Zen has always taken a stand. Their “contract price promise” means customers pay a fixed price for the full contract term, a rare commitment in today’s market. As of December, telecoms regulator Ofcom is moving towards banning inflation linked mid-contract price hikes, and Zen’s consistent price promise is already leading the way in consumer-friendly practices. Nearly half of broadband users say they feel deceived by unexpected mid-contract hikes, yet Zen customers can rest easy, knowing their price won’t increase during the term.

Mesh WiFi: strong connections in every room for the festive season

With friends and family gathering for the holidays, Zen’s mesh WiFi services are perfect for ensuring smooth connectivity in every room. The FRITZ!Box router’s EveryRoom service allows you to extend coverage throughout the entire house without signal loss, allowing simultaneous streaming, gaming and browsing on multiple devices. Zen also offers the eero TrueMesh system, a cutting-edge option that brings seamless, gigabit-ready WiFi to every corner of the home.

Customer-friendly features: Ofcom’s Code of Practice and auto-compensation

Zen is committed to transparency, adhering to Ofcom’s voluntary Code of Practice on Speeds, which guarantees customers clear information on peak and minimum speeds. Zen is also among the first to support Ofcom’s auto-compensation program, which automatically credits customers for service disruptions. Additionally, customers receive end-of-contract notifications with clear renewal options, ensuring informed decisions when choosing new plans.

Join Norwich​’s full fibre future

Homes in Norwich can now access Zen’s full fibre service with flexible monthly plans. Packages start at £28 per month for Full Fibre 100, reaching £40 for Full Fibre 900 – all with free setup and Zen’s signature contract price promise. As David Barber explains, “We are increasingly reliant on the internet in our daily lives. The volume of data and information being shared just keeps on rising… that is why we are really excited to be bringing this lightning-fast broadband service to homes in Norwich, giving the area access to next-generation connectivity.”

This holiday season, consider Zen’s award-winning service to keep your home seamlessly connected. To find out if full fibre is available at your address, visit www.zen.co.uk/CityFibre, or call 01706 902 745 to learn more.