New Sole Plaice in Norwich enjoys 10 years of ownership

The husband-and-wife team behind New Sole Plaice in Vauxhall Street, Ben Gan and Eliz Loo, took over the takeaway in December 2014.

Now the couple has reflected on the last decade of serving fish and chips to customers from all around the city.

New Sole Plaice is in Vauxhall Street in NR2 (Image: Newsquest) Mrs Loo said: "We've really enjoyed the past 10 years.

"Now we have customers who bring their children in for us to meet which is lovely."

The chippy has a perfect five-star rating on Tripadvisor and is regularly named among the best in the city for the classic British cuisine. 

The couple have made the chippy one of the most popular in the city (Image: Newsquest) Mrs Loo added: "We have a lot of loyal customers - including some who travel here from elsewhere in Norwich, Cringleford and Wymondham.

"There is one customer who drives here for fish and chips, eats their meal in their car, and then comes back in to buy some more.

"We try to make the food as good as possible - otherwise people won't come back."

The couple uses vegetable oil which keeps it popular with vegetarians too (Image: Newsquest) The couple moved to the UK from Malaysia 21 years ago.

They lived in a small village near Huddersfield in West Yorkshire initially before moving to Norwich after finding the northern climate "too cold". 

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Mrs Loo and Mr Gan ran a chippy in Dereham Road before making the move to New Sole Plaice in 2014, and they now live behind the shop.

Mrs Loo and Mr Gan moved to the UK from Malaysia 21 years ago (Image: Newsquest) Mrs Loo explained: "Fish and chips are simple. Malaysian food can be very complicated so we decided to stick to a classic British dish."

The shop is open for customers from 4.30pm to 8pm Tuesday to Thursday, and from 12pm to 8pm on Fridays and Saturdays.